This Privacy Policy describes how Harikrishna Technologies (“we”, “us”, or “our”) collects, uses, and protects the personal information of users (“you” or “your”) who use the Sysworld WhatsApp Marketing Platform ("Platform").
1. Information We Collect
We may collect the following types of information:
Business Information: Name, company name, business type, industry, and contact details.
Account Information: Email, username, phone number, and password.
Customer Data: Phone numbers, names, and other data you upload to send messages via WhatsApp.
Usage Data: IP address, browser type, device info, and logs of access/activity within the Platform.
Payment Information: Billing details and transaction history (processed via secure third-party gateways).
2. How We Use Your Information
We use collected data to:
Provide and manage the Platform services.
Authenticate users and maintain account security.
Process payments and generate invoices.
Communicate important service-related updates.
Monitor usage and improve platform functionality.
Ensure compliance with WhatsApp’s policies and applicable laws.
3. Customer Data Handling
You are solely responsible for the customer data (e.g., phone numbers, message content) you upload and send via Sysworld.
We do not use your customer data for any marketing or resale purposes.
We only access your data for technical support, platform maintenance, or legal compliance.
4. Data Security
We implement reasonable security practices to protect your data from unauthorized access or loss, including:
Encrypted data transmission (HTTPS)
Secure storage with access controls
Regular server and software updates
5. Data Retention
We retain your data only as long as necessary:
Customer contact/message logs may be retained for [e.g., 90 days] for compliance and audit purposes.
Your account data is retained while your account is active or as required by law.
6. Sharing and Disclosure
We do not sell or rent your personal or customer data. We may share data only:
With third-party service providers strictly to support our operations (e.g., hosting, payments).
When required by law, government requests, or court orders.
7. Your Rights
Depending on your jurisdiction, you may have rights to:
Access the data we hold about you.
Request correction or deletion of your data.
Withdraw consent or restrict processing.
File a complaint with a data protection authority.
You can exercise these rights by contacting us.
8. Cookies and Tracking
We may use cookies and similar technologies to:
Maintain user sessions
Analyze usage patterns
Improve user experience
You may disable cookies via your browser settings.
9. Third-Party Links
Our Platform may include links to third-party websites or services. We are not responsible for their privacy practices and encourage you to read their privacy policies.
10. Children’s Privacy
Sysworld is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Changes to This Policy
We reserve the right to modify this Privacy Policy. Updates will be posted on this page with a revised effective date. Continued use of the Platform after changes implies acceptance.