This Cancellation and Refund Policy governs the cancellation of services and refund eligibility for users of the Sysworld WhatsApp Marketing Platform, operated by Harikrishna Technologies ("we", "our", or "us").
By using our Platform, you ("User" or "you") agree to this policy.
1. Service Nature
Sysworld is a digital platform that provides WhatsApp marketing services on a subscription or credit-based model. Due to the nature of the services (instant activation, pay-per-use), cancellations and refunds are limited.
2. Cancellation Policy
Subscriptions:
You may cancel your subscription at any time from your account dashboard or by contacting our support team.
Cancellation will not result in a refund for the current billing cycle.
Access will remain active until the end of the paid period.
Prepaid Credit Packages:
Prepaid message credits are non-refundable and non-transferable once purchased.
Unused credits will remain available until expiration (if applicable).
3. Refund Policy
Refunds are only provided under the following conditions:
Duplicate payment due to technical error.
Failure to deliver services due to a verified fault on our end (e.g., account not activated after payment).
Refunds will not be provided in the following cases:
Change of mind after purchase.
Inability to use the Platform due to user-side issues (e.g., lack of understanding, incorrect setup, WhatsApp number banned due to misuse).
Violation of WhatsApp or Sysworld’s Terms of Service.
4. How to Request a Refund
To request a refund, contact us at:
Email: [Insert Support Email]
Phone: [Insert Phone Number]
Subject Line: “Refund Request – [Your Account Name]”
Include the following details:
Registered account email
Transaction ID
Reason for refund request
Date of purchase
We typically respond within 3–5 business days. Approved refunds will be processed within 7–10 business days via the original payment method.
5. Modification
Harikrishna Technologies reserves the right to update this policy at any time. Continued use of the Platform after changes constitutes acceptance of the updated policy.